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Ways to Squeeze the Most From Your Tradeshow $$
At the close
of a recent tradeshow, I asked two competitive
exhibitors their impressions of the outcome. The first exhibitor,
Joe, told me this; "It was great. We met 321 new prospects.
We sat down with 12 new companies. We should generate at least
15 new sales from the contacts made here." The other exhibitor,
Susan explained; "It was ok. We met a lot of new people.
It was fun."
Just from those brief
words, it's pretty clear that Joe is much more likely
to reap better results than Susan. Consider the following
tips, as Joe did, to squeeze the most from your tradeshow
expenditure.
- Know who's
coming to the tradeshow. For our tradeshows,
the RDP Group will give you a pre-registered attendee list.
Call them. Tell the future attendee that you'll be there,
in booth 123, and you'd really like to meet them. They are
invaluable. It makes the experience very personal. Even
if you have to outsource the pre-call, make sure to do them.
- Plans
all unscheduled time - Exhibit hours are only a fraction
of the overall meeting or convention time. What
are you doing in your off hours? Either before the show
or at worst, during the show, set up meetings during off
exhibit hours with as many current clients and prospects
as possible. It's a goldmine opportunity to understand the
client's view of your product or service.
- Be assertive
in searching for booth visitors. Don't
sit. Don't stand behind your booth table. Get out into the
traffic pattern and talk to people. You don't have
to sell them. But you do need to converse with them
to get them to come talk to you at your booth.
Just get the door open for conversation. That's why they
call it 'working the show'. Once they're
in your booth, most visitors will look to see what you're
selling and you can steer the conversation to THEIR need
for your product.
- Stand
out in the crowd - Be creative in your
dress, your exhibit, promotional items,
and your demeanor. You're vying for attendees' attention.
Get it by doing SOMETHING differently.
One exhibitor I spoke with recently has everyone who works
the booth wear a tuxedo. Another does themes - Caribbean,
Luau, 50's Sock Hop, etc. People are attracted to
what is unique. Make them curious.
- Offer
an effective display. Your display
will have their attention for just a few seconds before
the attendee decides to stop or move on. Make sure it
tells your story concisely and with a compelling message.
A great exhibit doesn't have to break the bank, but it does
have to entice visitors. Make sure yours is up to par.
- Offer
giveaway items that attendees WANT or NEED.
Giving away the same old thing to get them to visit
you is wasted money. Attendees love specialty foods.
They love contests for large prizes. Whatever you choose
for a giveaway, just make sure it meets the attendee's wants
or needs.
- Get contact
info from every single booth visitor. Have
a simple form, fishbowl for cards, electronic capture, or
other method of getting attendee contact information before
you hand out anything. For each card or form that the attendee
completes, write your own notes on the back, Follow
up within 10 days. The contact information
that you gather is like fresh fruit. It's great and valuable
today. It loses value with each passing day. People move.
They change jobs. What's hot for them today may fade in
light of new problems and challenges tomorrow. You had their
attention at the tradeshow. Don't let the momentum dissipate.
Send them something. Call them. Email them. Stay in touch.
And do it within 10 days of the close of the show.
The Center for
Exhibition Industry Research (ceir.org) says research
shows that up to 80% of leads gathered at
a show are not followed up. Bottom line,
that translates to -you've wasted 80% of your money.
Here
are tips for recouping your investment and improving your bottom
line:
What's
Your Purpose at the Show? If it's to gather
leads, then that should be the main focus for the entire
process - before, during and after the show. What if it's
something else, like meeting with clients or recruiting
employees? That doesn't absolve you of following up leads.
You still have to do it.
What's
a Lead? Define before the show what you consider
a lead. Is it a company that will purchase within a certain
time period? Has a certain budget? Is looking for a particular
product you sell? You can separate the contacts into levels
- A, B, C or hot, medium, cool - and work them that way.
But they still have to be contacted.
Who's
Responsible? Before you get into the Body problem,
any, no, some and every, write out the process. Produce
a schedule for following up. The first contact should come
within 10 days of the end of the show. Otherwise people
forget who you are. The trail becomes cool, then cold. Determine
names and responsibilities at each step of the follow-up
process. Accountability is important. Make certain people
know what is expected of them, and who else is in the process.
This is critical when the person staffing the booth is not
the person who does the actual call. The farther and longer
the process from the show site and date, the more chances
there are to lose the lead.
What's
a Follow-up? At minimum it's a Thank You note
to every contact you made. These people invested time and
money to come to the show, time and effort to stop by your
booth. The simple courtesy of a Thank You goes a long way
in today's fast paced and impersonal world. If you listened
properly and were able to gather specific information, you
can provide a quote, supply answers and have a real reason
for the follow-up call.
What
Should You Send? Unless requested, do not send
the $20.00, 20-pound corporate package of literature that
tells absolutely everything about your company. Do not send
an obvious form letter ("Thank you for visiting us at the
ABC Expo in Booth 6543 six months ago...").
Always
send your business card - people will remember a logo and
spelling of names and companies. Send information about
your company - a generic piece is fine. Send the specific
answer to the question - My Company can help your company
____ (crunch numbers faster, ship with less hassle, increase
accuracy in testing). Include any samples, price lists or
references which will help speed the sales cycle. When you
plan ahead, it's really not that hard to handle follow-up.
Enjoy the show!
Your Hard Working Friends at the RDP Group
The
RDP Group
Producer of Total Marketing Concepts
for Trade & Consumer Events
30 Tower Lane | Avon, CT 06001
Phone:(860)677-0094 | Toll Free: 1-800-243-9774
Fax: (860)677-6869 | E-Mail:info@rdpgroup.com
Contents ©Copyright Protected - The RDP Group
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