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8 Ways to Squeeze the Most From Your Tradeshow $$

At the close of a recent tradeshow, I asked two competitive exhibitors their impressions of the outcome. The first exhibitor, Joe, told me this; "It was great. We met 321 new prospects. We sat down with 12 new companies. We should generate at least 15 new sales from the contacts made here." The other exhibitor, Susan explained; "It was ok. We met a lot of new people. It was fun."

Just from those brief words, it's pretty clear that Joe is much more likely to reap better results than Susan. Consider the following tips, as Joe did, to squeeze the most from your tradeshow expenditure.

  1. Know who's coming to the tradeshow. For our tradeshows, the RDP Group will give you a pre-registered attendee list. Call them. Tell the future attendee that you'll be there, in booth 123, and you'd really like to meet them. They are invaluable. It makes the experience very personal. Even if you have to outsource the pre-call, make sure to do them.

  2. Plans all unscheduled time - Exhibit hours are only a fraction of the overall meeting or convention time. What are you doing in your off hours? Either before the show or at worst, during the show, set up meetings during off exhibit hours with as many current clients and prospects as possible. It's a goldmine opportunity to understand the client's view of your product or service.

  3. Be assertive in searching for booth visitors. Don't sit. Don't stand behind your booth table. Get out into the traffic pattern and talk to people. You don't have to sell them. But you do need to converse with them to get them to come talk to you at your booth. Just get the door open for conversation. That's why they call it 'working the show'. Once they're in your booth, most visitors will look to see what you're selling and you can steer the conversation to THEIR need for your product.

  4. Stand out in the crowd - Be creative in your dress, your exhibit, promotional items, and your demeanor. You're vying for attendees' attention. Get it by doing SOMETHING differently. One exhibitor I spoke with recently has everyone who works the booth wear a tuxedo. Another does themes - Caribbean, Luau, 50's Sock Hop, etc. People are attracted to what is unique. Make them curious.

  5. Offer an effective display. Your display will have their attention for just a few seconds before the attendee decides to stop or move on. Make sure it tells your story concisely and with a compelling message. A great exhibit doesn't have to break the bank, but it does have to entice visitors. Make sure yours is up to par.

  6. Offer giveaway items that attendees WANT or NEED. Giving away the same old thing to get them to visit you is wasted money. Attendees love specialty foods. They love contests for large prizes. Whatever you choose for a giveaway, just make sure it meets the attendee's wants or needs.

  7. Get contact info from every single booth visitor. Have a simple form, fishbowl for cards, electronic capture, or other method of getting attendee contact information before you hand out anything. For each card or form that the attendee completes, write your own notes on the back, Follow up within 10 days. The contact information that you gather is like fresh fruit. It's great and valuable today. It loses value with each passing day. People move. They change jobs. What's hot for them today may fade in light of new problems and challenges tomorrow. You had their attention at the tradeshow. Don't let the momentum dissipate. Send them something. Call them. Email them. Stay in touch. And do it within 10 days of the close of the show.


The Center for Exhibition Industry Research (ceir.org) says research shows that up to 80% of leads gathered at a show are not followed up. Bottom line, that translates to -you've wasted 80% of your money.

Here are tips for recouping your investment and improving your bottom line:

  • What's Your Purpose at the Show? If it's to gather leads, then that should be the main focus for the entire process - before, during and after the show. What if it's something else, like meeting with clients or recruiting employees? That doesn't absolve you of following up leads. You still have to do it.

  • What's a Lead? Define before the show what you consider a lead. Is it a company that will purchase within a certain time period? Has a certain budget? Is looking for a particular product you sell? You can separate the contacts into levels - A, B, C or hot, medium, cool - and work them that way. But they still have to be contacted.

  • Who's Responsible? Before you get into the Body problem, any, no, some and every, write out the process. Produce a schedule for following up. The first contact should come within 10 days of the end of the show. Otherwise people forget who you are. The trail becomes cool, then cold. Determine names and responsibilities at each step of the follow-up process. Accountability is important. Make certain people know what is expected of them, and who else is in the process. This is critical when the person staffing the booth is not the person who does the actual call. The farther and longer the process from the show site and date, the more chances there are to lose the lead.

  • What's a Follow-up? At minimum it's a Thank You note to every contact you made. These people invested time and money to come to the show, time and effort to stop by your booth. The simple courtesy of a Thank You goes a long way in today's fast paced and impersonal world. If you listened properly and were able to gather specific information, you can provide a quote, supply answers and have a real reason for the follow-up call.

  • What Should You Send? Unless requested, do not send the $20.00, 20-pound corporate package of literature that tells absolutely everything about your company. Do not send an obvious form letter ("Thank you for visiting us at the ABC Expo in Booth 6543 six months ago...").

    Always send your business card - people will remember a logo and spelling of names and companies. Send information about your company - a generic piece is fine. Send the specific answer to the question - My Company can help your company ____ (crunch numbers faster, ship with less hassle, increase accuracy in testing). Include any samples, price lists or references which will help speed the sales cycle. When you plan ahead, it's really not that hard to handle follow-up.

    Enjoy the show!
    Your Hard Working Friends at the RDP Group

    The RDP Group
    Producer of Total Marketing Concepts
    for Trade & Consumer Events
    30 Tower Lane | Avon, CT 06001
    Phone:(860)677-0094 | Toll Free: 1-800-243-9774
    Fax: (860)677-6869 | E-Mail:info@rdpgroup.com
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